Policy
Privacy Policy
Effective date: July 20, 2026
This policy explains what personal data we handle when you visit plotandpantry.shop, buy our digital products, or contact us — and the choices you have.
1. What we collect and why
Purchases and delivery.
Checkout is operated by Paddle, our merchant of record: Paddle collects your name, email address, country, and payment details under its own privacy policy (paddle.com/privacy) — we never see or store your card details. Paddle passes us your email address and order details, which we use to email your download links, provide support, and keep required sales records.
Download activity.
When download links are used, our delivery system records the time, the file, the IP address, and browser information. We use this solely to protect against fraud and link abuse and to troubleshoot delivery problems.
Contact messages.
If you write to us via the contact page or support email, we receive your name, email address, and message, and keep them for as long as needed to resolve your inquiry.
Plant suggestion form.
If you suggest a plant or topic, we collect the suggestion and, only if you choose to provide it, your contact details. This is used solely to inform future content.
2. What we don’t do
No advertising trackers: we do not use Google Analytics, Meta Pixel, or similar ad-tech tools.
We do not sell or rent personal data to anyone.
We do not build advertising profiles.
We do not add you to a newsletter without your explicit signup.
3. Service providers we rely on
We share personal data only with the services that make the shop work, each bound by its own privacy terms:
Paddle — checkout, payment processing, taxes, receipts (merchant of record).
Resend — sends our delivery and transactional emails.
Railway — hosts our delivery system and order database.
Cloudflare — stores the product files you download.
ImprovMX and Google (Gmail) — receive and process email sent to our support address.
Framer — hosts this website and provides basic, aggregated visit statistics (no individual tracking).
4. How long we keep data
Order and delivery records are kept for as long as required for accounting, tax, and dispute-resolution purposes. Download activity logs are kept for a limited period for security. Contact messages are deleted once your inquiry is resolved, unless we need them to document a dispute.
5. Your rights
Depending on where you live (including under the EU/UK GDPR), you may have the right to access, correct, delete, or receive a copy of your personal data, and to object to or restrict certain processing. To exercise any of these rights, email support@plotandpantry.shop — we respond within 30 days. For data collected by Paddle at checkout, Paddle is the data controller and you can also contact them directly via paddle.com/privacy. If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority.
6. Changes
We may update this policy as our services evolve; the current version is always published on this page with its effective date.